Return Policy

At Top-Slotofun.com, we prioritize your satisfaction and aim to make your shopping experience as smooth as possible. Below are our guidelines for initiating a return:

1. Return Conditions:

Items must be returned in their original, unused condition, with all tags and packaging intact. Customized pet clothing or accessories can only be returned if they arrive defective or damaged.

2. Return Period:

You have 30 days from the delivery date to start a return. Please contact our customer support team promptly to begin the process.

3. Steps to Return:

Request Authorization: Email our customer support to request a return authorization code.

Prepare Your Package: Securely pack the item in its original box, including all accessories and documentation. Affix the provided authorization code.

Ship the Item: Use a traceable mail service for return shipping. Customers are responsible for return shipping costs, except in cases where we made an error.

4. Refunds and Exchanges:

Once we receive and verify the condition of your returned item, we will process your refund or exchange. Refunds will be issued to the original payment method and typically take 5-7 business days to reflect. Exchanges are subject to product availability. If an item is unavailable, we may offer a replacement or refund. Please note that original shipping fees are non-refundable unless the return is due to our error.

5. Handling Damaged or Incorrect Items:

If you receive a damaged or incorrect item, contact our customer service team immediately with photographs and details. We will cover return shipping costs for such items and provide a refund or replacement as needed.

6. Non-Returnable Items:

Certain items, such as hygiene-sensitive products like pet beds or personal care items, are non-returnable for sanitary reasons. Please refer to specific product pages for details or reach out to our customer support for clarification.

7. Return Policy Exceptions:

Items purchased from third-party sellers or external platforms are not eligible for returns through Top-Slotofun.com. Please review the seller’s return policy before making a purchase.

For any further inquiries or assistance with your return, feel free to contact our support team at [email protected]. At Top-Slotofun.com, we're dedicated to providing exceptional service and ensuring your satisfaction with every purchase.